Account control
Account Closure and Data Deletion
You can close your account and request deletion of personal data through in-site support.
Last updated: July 30, 20261. Before you request deletion
Download or note information you need, resolve open payment disputes, and understand that unused credits and active membership access end when deletion is completed. Account deletion is different from clearing browser data or signing out.
2. Submit a request
Sign in to the account, open support, and request “account deletion.” We may ask you to confirm control of the registered email or current session. Never send your password.
3. Processing
We first restrict interactive access, then remove or de-identify profile fields, avatar, preferences, likes, and other personal content where deletion is permitted. We aim to complete verified requests within 30 days unless a shorter legal deadline applies.
4. Information we may retain
We may retain minimal records necessary for payment accounting, fraud prevention, charge or refund disputes, abuse prevention, safety investigations, legal obligations, and proof that the request was completed. Retained records are access-restricted and not used for matching or marketing.
5. Blocking and reporting
If your concern is another account rather than your own data, use support to report the account and preserve relevant evidence. Urgent safety issues are prioritized.